1. Who we are
This website is operated by Solar Store Cheshire. For the purpose of this privacy policy, “we”, “us” and “our” refers to Solar Store Cheshire.
You can contact us using:
- Email: johnfwalsh@solarstore.biz
- Phone: +44 7990 945510
- Website: www.solarstorecheshire.uk
2. What personal information we collect
When you submit an enquiry through our website, we may collect:
- Your full name
- Your email address
- Your phone number
- Your postcode, area or location
- Your property type
- Your service interest, such as solar panels, battery storage, commercial solar or both
- Any message or property details you choose to provide
- Technical information needed to protect the form from spam or abuse
We do not ask for payment card details through this website enquiry form.
3. How we use your information
We use your personal information to:
- Respond to your solar or battery storage enquiry
- Assess whether your property may be suitable for solar panels, battery storage or a full solar PV system
- Contact you by phone or email about your enquiry
- Prepare or discuss a quote, consultation or next step
- Improve our website, enquiry process and customer service
- Protect our website and forms from spam, fraud or misuse
4. Our lawful basis for using your data
We usually process enquiry data because it is necessary to respond to your request before entering into a potential contract, or because we have a legitimate interest in managing enquiries and providing our solar installation services.
Where we use your information for direct marketing, we will only do so where permitted by law or where you have given consent. You can ask us to stop marketing communications at any time.
5. Who we share your information with
We may share your information with trusted service providers where needed to operate the website, manage enquiries, prevent spam, provide quotations or deliver our services.
These may include:
- Website hosting providers
- Form submission providers, including Web3Forms
- Spam protection or captcha services, including hCaptcha
- Email or communication providers
- Solar installation, survey or operational partners where needed to respond to your enquiry
- Professional advisers, insurers or legal authorities where required
We do not sell your personal information.
6. Website forms and spam protection
Our website forms may use Web3Forms and hCaptcha to process enquiries and reduce spam submissions. When you submit a form, the information you provide may be processed by these third-party services so that the enquiry can be delivered to us securely.
We recommend reviewing the privacy information provided by those services if you would like to understand how they process technical or anti-spam data.
7. Cookies and analytics
Our website may use essential cookies or similar technologies to keep the website secure and working correctly.
If analytics, advertising pixels or tracking tools are added in the future, this policy should be updated to explain what tools are used, what data is collected, and how visitors can manage their choices.
8. How long we keep your information
We keep enquiry information only for as long as reasonably necessary to respond to your request, manage any quote or potential project, keep appropriate business records, and meet legal, accounting or insurance requirements.
If your enquiry does not become a project, we will not keep your information for longer than necessary.
9. How we protect your information
We take reasonable steps to protect personal information from unauthorised access, loss, misuse or disclosure. However, no website, email system or online form can be guaranteed to be completely secure.
Please avoid sending highly sensitive information through the enquiry form.
10. Your data protection rights
Depending on the circumstances, you may have the right to:
- Ask for access to the personal information we hold about you
- Ask us to correct inaccurate or incomplete information
- Ask us to delete your personal information
- Ask us to restrict how we use your information
- Object to certain types of processing
- Ask for a copy of your information in a portable format
- Withdraw consent where we rely on consent
To exercise your rights, contact us at johnfwalsh@solarstore.biz.
11. Complaints
If you have a concern about how we use your personal information, please contact us first so we can try to resolve it.
You also have the right to complain to the UK Information Commissioner’s Office.
12. Updates to this policy
We may update this privacy policy from time to time. The latest version will be published on this page with the updated date shown near the top.